When will I get my order?
Order Cut-off time: 5 PM (GMT+1) Central European Standard Time
Order Handling time: 1-2 Days (Mon-Fri)
Transit time:
Insured + Tracked Shipping (3-15 days) (Mon-Fri)
Priority Shipping / Insured + Tracked Shipping (3-5 days) (Mon-Fri)
How much is shipping?
Insured + Tracked Shipping (3-15 days) - Free Shipping
Priority Shipping/ Insured + Tracked Shipping (3-5 days) - $4.95
Covid-19
Our fulfillment times may be longer than usual and may continue to increase until things get back to normal. We’re seeing delays in our supply chain, including distributors and shipping carriers as the entire industry is grappling with challenges.
Where will my order ship from?
We work with an on-demand order fulfillment company with facilities worldwide!
Will I be charged customs for my order?
An additional customs and tax fee can occur on international orders. This fee is not in our control and is assessed by your local customs office. Customs policies vary widely for every country so please check with your local customs office directly to see if they apply duties and taxes to your purchases.
My order should be here by now, but I still don’t have it. What should I do?
Before getting in touch with us, please help us out by doing the following:
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Check your shipping confirmation email for any mistakes in the delivery address
● Ask your local post office if they have your package
● Stop by your neighbors in case the courier left the package with them
If the shipping address was correct, and the package wasn’t left at the post office or at your neighbor’s, get in touch with us here with your order number.
If you did find a mistake in your delivery address, we can reship the order if it gets returned to us, but shipping will be at your own cost.
For further inquiries:
If you have any further questions, please contact our customer services at:
+1 (702) 268-9466
401 Ryland St. STE 200-A,
Reno, NV 89502 United States